Locate Lost Device That Was Previously Connected to USD's Network

Summary

A device that has been connected to USD's network has been lost, Is IT able to locate the device and notify UPD?

Body

Issue/Question

A USD Student is reporting a lost cell phone, Is IT able to locate the device and notify UPD?

Lost Cell phone

Lost/stolen laptop

Environment

  • PacketFence
  • Wifi
  • University Police

Cause

 

Resolution

  1. Please contact the Service Desk with the following information 
    1. Have you connected the device to USD's wireless network
    2. Device type and manufacturer
    3. Username used to connect to the network
    4. MAC address (if known)
    5. Last location and date of use

ITS STAFF ONLY

  1.  See Article Finding network information about a lost or stolen device
 

Details

Details

Article ID: 552
Created
Mon 8/27/18 9:10 AM
Modified
Tue 9/24/19 9:32 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated