Restore Google Drive documents

Summary

Google Drive documents are lost and you need IT assistance to recover

Body

Issue/Question

How to restore Google Drive Docs that cannot be recovered from the trash

Environment

G-Suite
Google Drive

Resolution

Please contact the Service Desk with the following information:
1. Name of the file(s) and approximate date they were deleted
  Note: After 25 days the files are likely lost

ITS STAFF ONLY

Follow Recover Google Drive files as G-Suite Administrator
Follow Investigating Documents Trashed from a Shared Google Drive Folder
Note: This process is specifically for recovering files trashed from a shared folder with a different owner

Details

Article ID: 5484

Created

Tue 9/1/20 4:20 PM

Modified

Wed 10/27/21 12:35 PM

KCS Article Status

WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

Validated