Unanswered VoIP Calls Not Going to Voicemail

Summary

Unanswered calls to voip number are not going to voicemail as expected

Body

Issue/Question

My phone line just rings and rings and won't go to voicemail

Environment

  • Voice over Internet Protocol (VoIP) Phone
  • Voicemail

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. VoIP phone number
    2. Last time it was working correctly

ITS STAFF ONLY

  1. Follow Troubleshooting calls not rolling to voicemail

Details

Details

Article ID: 5463
Created
Fri 8/28/20 8:45 AM
Modified
Thu 3/25/21 11:51 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated