Zoom Recording Stuck at Transcribing

Issue/Question

Zoom shows the transcripts are "Transcribing," even days later

Environment

• Zoom
• Cloud Recording
• Recording
• Transcription

Cause

Pandemic update - Zoom says could be 24 to 72 hours before it is processed.

Typically a recording in Zoom Cloud Recording will send an email with the link to the recording after ample time to process. Two times original recording time is typically sufficient for processing. It is possible that the processing is stuck and needs assistance.

Resolution

1. Verify you are signed into your USD account in your Zoom Client
2. Please contact the Service Desk with the following information: 
   1. Recorded in D2L or directly from Zoom site
   2. D2L course name (if applicable)
   3. Username of recorder
   4. Meeting ID
   5. Date of Recording
   6. Beginning time
   7. Approximate duration