Error Accessing Email D2L

Summary

Error Not authorized received when trying to access D2L email.

Body

Issue/Question

When I try to access D2L email the following appears

Error: Not authorized  You are not authorized to view the page you are trying to reach.

Environment

  • D2L
  • D2L email

Cause

There is a quiz that must be completed for email and alerts to be enabled within D2L 

Resolution

The quiz must be completed and email access will be restored

  1. Click on the  at the top of the page to view what must be completed
  2. You will see You must complete the following quizzes for alerts to be enabled: 

Details

Details

Article ID: 529
Created
Tue 8/21/18 7:47 AM
Modified
Mon 4/27/20 11:21 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated