Missing 25 Live Rooms and Options

Summary

Resolving problems using 25 Live

Body

Issue/Question

When I log in I get a very basic page that does not have any of my rooms, etc., not even a way to create an event

Environment

  • 25 Live

Cause

No security has been assigned

Resolution

  1. After a users intial login, the system will email the user when their security has been updated.   Please log out of 25Live until the email has been recieved
  2. If an email is not recieved within 30 minutes after inital login, please contact the Service Desk with the following information: 
    1. Name of user experiencing issue
    2. Any error messages received

ITS STAFF ONLY

  1. Follow Troubleshooting 25Live Errors

Details

Details

Article ID: 5257
Created
Tue 7/7/20 2:22 PM
Modified
Tue 12/12/23 3:44 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated