Smart AC Adapter Having Issues

Summary

Replace the AC adapter when receiving a warning that it is bad

Body

Issue/Question

My computer says the smart AC adapter is having issues

Error: HP Smart Adapter.  The Smart AC Adapter connected is not functioning correctly.  Please replace with a functioning Smart AC Adapter.

Environment

  • HP Laptop
  • HP AC Adapter

Cause

Bad power adapter

Power adapter not fully connected

Resolution

  1. Reseat the AC power adapter
  2. If still not working, replace the AC adapter

Details

Details

Article ID: 522
Created
Mon 8/20/18 8:15 AM
Modified
Tue 5/4/21 2:23 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated