Received Notification of Windows Update Due to Malware Infection

Summary

PC's which have recently generated a malware alert and are determined to be out of date will automatically be upgraded to a supported version of Windows 10

Body

Issue/Question

I received a ticket notification indicating my computer was infected and will be upgraded

Subject: ITS Ticket Created - ###### - Endpoint Compliance

Environment

  • Windows 10

Cause

The ITS Security Team investigated a malware infection and determined the PC was not running a current version of the Windows 10 operating system.

Resolution

  1. No action is required
  2. PC's are automatically updated during standard maintenance windows
    1. Tuesday 11 PM to Wednesday 4 AM Central Time
    2. Saturday 8 AM to 12 PM Central Time
  3. Please contact the Service Desk if you believe you received this ticket in error

ITS STAFF ONLY

  1. Follow Updating Windows 10 Feature Pack to 1903

Details

Details

Article ID: 5205
Created
Thu 6/25/20 9:38 AM
Modified
Mon 3/8/21 9:56 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated