OneDrive folders not syncing MacOS

Summary

Check if correct iOS version for OneDrive. Fix file name issues to enable syncing

Body

Issue/Question

Folders not syncing properly

Environment

  • macOS
  • OneDrive

Cause

Possible incorrect files names or OS version not minimum version required for OneDrive.

Resolution

  1. Check that tie iOS version is iOS 13 or above. If not, upgrade to higher version, if possible, and try syncing again
  2. If required version is installed check and correct file names with issues
  3. Create a new folder
  4. Move files into new folder
  5. Try syncing again

Details

Details

Article ID: 500
Created
Wed 8/15/18 1:36 PM
Modified
Wed 1/29/25 4:11 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated