Update the Offline Global Address List (GAL) in Outlook

Summary

Instructions for updating the local GAL with what is in Office 365

Body

Issue/Question

How to download the most recent Offline Global Address List in Outlook

Environment

  • Outlook
  • Office 365

Cause

Data was changed in address list, but it is not displayed locally in Outlook

Resolution

  1. Open Outlook
  2. Go to the Send/Receive Tab
  3. Click the Send/Receive Groups drop down
  4. Click Download Address Book
  5. Select Download changes since last Send/Receive
  6. Make sure that \Offline Global Address List is chosen
  7. Click OK

Details

Details

Article ID: 4995
Created
Mon 4/20/20 10:00 AM
Modified
Tue 9/12/23 3:54 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated