Issue Launching USD WebEx Meeting

Summary

Make sure that the appropriate services are set up in the Webex Admin portal

Body

Issue/Question

When trying to launch WebEx the following error occurs: "your account does not have access to this webex site"

Environment

  • USD
  • Webex
  • your account does not have access to this webex site

Cause

Not all services have been set up in the users profile in the WebEx Admin Portal

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Full USD user name

ITS STAFF ONLY

  1. Follow Using WebEx Admin Portal to add Services for a User

Details

Details

Article ID: 4815
Created
Mon 3/16/20 9:55 AM
Modified
Fri 4/24/20 3:38 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated