A service is not sending emails

Summary

Verify an on premise service can send emails

Body

Issue/Question

How can I verify that a service is sending emails successfully

Unable to relay error sending email from Student Manager

Environment

  • smtp.usd.edu
  • hybrid.usd.edu
  • Email Routing

Cause

 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. The name of the server/service that isn't sending email
    2. The steps to reproduce an email send
    3. Support contact for the service

ITS STAFF ONLY

  1. Follow How to allow a new multifunction device in USD-SMTP (smtp.usd.edu)

Details

Details

Article ID: 4495
Created
Fri 1/10/20 12:26 PM
Modified
Wed 3/22/23 3:29 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated