Allow Email Sender or Domain to Bypass Junk E-Mail Folder in Outlook

Issue/Question

How to allow specific email senders to bypass the Junk E-Mail folder in Outlook

Environment

• Microsoft 365
• Outlook on the Web
• Microsoft Outlook

Cause

Valid messages are being filtered to the Junk E-Mail folder in Outlook

Resolution

CAUTION -  allowing messages to bypass filtering will in some cases leave you unprotected against phishing, malware, and ransomware attacks

To allow list a domain in Outlook, you can add it to the Safe Senders list. Here are the steps:

For Outlook on the Web:

1. Open Outlook on the web and go to Settings ()
2. Select Mail > Junk email
3. Under Safe senders and domains, click + Add
4. Enter the sender or domain you want to allow (e.g., example.com)
5. Click Save

For Classic Outlook Desktop App:

1. Open Outlook and go to the Home tab
2. Click on Junk in the Delete group, then select Junk E-mail Options
3. Go to the Safe Senders tab
4. Click Add and enter the sender or domain you want to allow (e.g., example.com)
5. Click OK and then Apply

For New Outlook Desktop App:

1. Open Outlook and go to Settings ()
2. Select Mail > Junk email
3. Under Safe senders and domains, click + Add safe sender
4. Enter the domain or email address you want to allow
5. Click Save

For Outlook Mobile App:

1. Open the Outlook app and go to Settings
2. Select the account you want to configure
3. Tap on Mail > Junk email
4. Under Safe senders and domains, add the sender or domain you want to allow