Unable to Control BluRay/DVD Player with XPanel or Touch Panel

Summary

This article discusses what to do in the event the BluRay or DVD player controls do not work on the touch panel or XPanel application.

Body

Issue/Question

The BluRay player cannot be controlled with the touch panel or XPanel application

The buttons for the DVD control on the touch panel or XPanel application do not control the DVD player

Environment

  • Classroom
  • Smart classroom
  • Conference room

Cause

The IR emitter has fallen off the DVD/BluRay player

The IR driver is incorrect

There is a hardware issue with the control system

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Building
    2. Room number
    3. A detailed description of the issue

ITS STAFF ONLY

  1. Follow How to troubleshoot BluRay/DVD control

Details

Details

Article ID: 4265
Created
Fri 11/8/19 11:40 AM
Modified
Thu 6/29/23 9:31 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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