Reporting Projector Screen Will Not Raise Up or Down

Summary

This article discusses what to do in the event the projector screen in a classroom will not go up or come down.

Body

Issue/Question

The projector screen will not raise up when I use the touch panel or XPanel application

The projector screen will not lower when I use the touch panel or XPanel application

The projector screen will not raise up when I pull on the screen

The projector screen will not pull down when I pull on the string

Environment

  • Smart Classroom
  • Classroom

Cause

The projector screen is not an electric screen

The control system is locked up

The electric screen is having a hardware issue

The projector screen has been pulled down too far past its normal down position and is stuck

Resolution

  1. If the screen is a pull-down screen, the screen control buttons on the touch panel / Xpanel will not work
  2. For a pull-down screen, try gently pulling the screen out at an angle and gently pulling down in a short movement
  3. If the screen is an electric screen, please contact the Service Desk with the following information: 
    1. Building
    2. Room number
    3. A detailed description of the issue

ITS STAFF ONLY

  1. Follow Projector Screen Will Not Raise Up or Down

Details

Details

Article ID: 4258
Created
Thu 11/7/19 4:31 PM
Modified
Tue 1/28/20 12:38 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated