Cannot access EPrint

Summary

How to troubleshoot issue accessing EPrint within SNAP.

Body

Issue/Question

Error: Login Failed: CAS service provided is not authorized

Environment

  • EPrint

Cause

 

Resolution

  1. If using Internet Explorer, verify you are using the correct version
  2. Clear cache and cookies

Details

Details

Article ID: 398
Created
Tue 7/31/18 10:28 AM
Modified
Fri 8/2/24 2:38 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated