Email Address Not in SSOM Database

Summary

Guide on resolving SSOM Email issues

Body

Issue/Question

Faculty email address does not display in the USD SSOM faculty database

Faculty email address was not created or included in the automated notification SSOM Admin receives daily.

Environment

  • Faculty Database

Cause

SSOM Faculty USD Affiliations have not been applied to them in the account update process

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Faculty Name(s)

ITS STAFF ONLY

  1. Follow Troubleshooting SSOM Faculty Database Email Issues

Details

Details

Article ID: 3838
Created
Wed 8/28/19 1:39 PM
Modified
Mon 7/12/21 12:00 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated