Verifying a Customer on the Phone via Duo Push

ITS STAFF ONLY

Note: Administrative access with the role of Help Desk, User Manager, Administrator, or Owner required to complete these steps

These steps are taken from https://duo.com/docs/administration-users#verifying-users-with-duo-push

1. Log in to https://admin.duosecurity.com
2. Click Users
3. Filter  for the email address
4. Click the Username
5. Inform the customer that you will send them a Push on the Duo mobile app
6. Click Send Duo Push
7. Instruct the customer to approve the push
   Note: You can optionally read the confirmation code to the customer, so they know the message came from you
8. A message Duo Push approved appears in the console
   Note: A message Duo Push denied indicates possible fraudulent activity
9. Click Close