ImageNow Not Linking to Student File

Summary

What to do if ImageNow will not link to a student file.

Body

Issue/Question

  • ImageNow is not working
  • ImageNow will not link file to student
  • Error: Could not find ID
  • Linking documents from Banner isn't working
  • An Internal Error has occurred and no error message was set. (:)

Environment

  • Perceptive Content/ImageNow

Resolution

  1. Log out of ImageNow
  2. Clear Internet Browser Cache & Cookies
  3. Update Browser
  4. When starting to link documents, make sure to have the Banner screen open
  5. Do not have several of the same browser windows open
  6. In upper Right-Hand Corner under Application Plan, select the new plan from the drop-down menu, and it will try to auto-link

    Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Add/Update Application Plan on ImageNow/Perceptive Content Workflow
 

Details

Details

Article ID: 3683
Created
Fri 8/9/19 8:32 AM
Modified
Tue 6/23/26 10:06 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (1)

Banner Does Not Link to ImageNow
Linking between Banner and ImageNow does not work