ImageNow Not Linking to Student File

Summary

What to do if ImageNow will not link to a student file

Body

Issue/Question

  • Image Now is not working
  • ImageNow will not link file to student.
  • Error: Could not find ID
  • Linking documents from Banner isn't working

Environment

  • Perceptive Content/ImageNow

Resolution

  1. Log out of ImageNow
  2. Clear Internet Browser Cache & Cookies 
  3. When you start linking documents make sure to have the Banner screen open
  4. Do not have a bunch of the same browser windows open
  5. In upper Right-Hand Corner, there is a dropdown that says Application Plan, Select the new plan, then it will try to auto-link

    Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Add/Update Application Plan on ImageNow/Perceptive Content Workflow
 

Details

Details

Article ID: 3683
Created
Fri 8/9/19 8:32 AM
Modified
Wed 3/10/21 11:05 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated