Credit Card Machine Not Reading Card Swipes

Summary

What to do when the credit card machine will not read card swipes

Body

Issue/Question

Credit swipe is not reading chips or magnetic strips.  we must enter card numbers manually

At least half of our credit card transactions have failed in the past few weeks

I can't restart the credit card machine because the device is secured from tampering

Environment

  • Credit Card Machine

Cause

Unknown

Resolution

  1. Verify that there is no wired network or Wifi outage
  2. Call Elavon Support 800-490-7332
  3. Provide merchant number (listed on machine)
  4. Follow their troubleshooting steps

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Follow Credit Card Machine Troubleshooting
  2.  Read Time Out Error on Point of Sale (POS)
 

Details

Details

Article ID: 3646
Created
Tue 8/6/19 5:25 PM
Modified
Thu 10/26/23 10:20 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated