Bot Submitting USD Website Form

Summary

Guide on how to address a form being submitted frequently in a short timespan that is on the USD public website

Body

Issue/Question

A web form on the public website is being submitted multiple times in a short amount of time by someone

We are getting the same bot to submit information to Salesforce daily and wanted to know if further action is required. We know there are no captchas on the web forms, do we need to work on getting these added?

Environment

Cause

No CAPTCHA or other ways of preventing bot submissions are contained within the form

Resolution

  1. Please contact Marketing and University Relations at web@usd.edu with the following information:
    1. The web address, or URL, of the form
    2. Request Marketing update the form with a CAPTCHA or RECAPTCHA element 

ITS STAFF ONLY

  1. Search Dynatrace for Offending IPs

Details

Details

Article ID: 3627
Created
Mon 8/5/19 1:25 PM
Modified
Thu 10/6/22 7:50 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated