Shared Email Accounts Sent Items Not Going to Right Location

Summary

Requesting assistance with setting Outlook to handle shared email accounts correctly

Body

Issue/Question

How do I have a shared account sent and deleted items go to that account's folders

Sent email does not appear in correct Sent Items

Environment

  • Outlook

Resolution

  1. Please contact the Service Desk with the following information
    1. Name
    2. Phone Number
    3. Email Accounts being used

ITS STAFF ONLY

  1. Follow Shared Accounts Sent and Deleted Items Going to Personal Account

 

 

Details

Details

Article ID: 3550
Created
Fri 7/26/19 2:22 PM
Modified
Fri 4/24/20 3:52 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated