Computer Shutting Down Suddenly

Summary

How to diagnose and troubleshoot when computer shuts down intermittently

Body

Issue/Question

The desktop has shut down suddenly twice today while we've been acquiring data

Environment

  • Desktop
  • Laptop

Resolution

  1. Check for a loose power connection
  2. Disconnect and reconnect all peripherals connected to the computer
  3. Reboot computer if necessary
  4. If you are still having problems, please contact the Service Desk and provide the following information
    1. Name
    2. Location of Computer
    3. Computer NI number
    4. Error showing on the screen after shutdown
 

Details

Details

Article ID: 3128
Created
Wed 5/29/19 3:58 PM
Modified
Tue 5/11/21 1:42 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated