B-Line Software is Not Displaying Patient Monitor Correctly

Summary

The B-Line Medical software in the Nursing Simulation Center is not displaying the camera from one of the exam rooms, or is displaying a distorted image

Body

Issue/Question

The B-Line Medical software is not displaying the patient monitor for room 3.  The software shows a blank blue rectangle instead of the camera image.

Sim Lab is displaying erratic video resolution

Environment

  • Nursing Simulation Lab
  • B-Line Medical SimCapture

Cause

B-Line Medical SimCapture computer is not working correctly

Resolution

  1. Restart the B-Line software
  2. Restart the computer running the B-Line software
  3. If a restart does not solve the issue, please contact the Service Desk with the following information: 
    1. Your name
    2. A brief description of the issue
    3. When the system will be available for service

ITS STAFF ONLY

  1. Follow Contacting B-Line Service Support

Details

Details

Article ID: 3114
Created
Tue 5/28/19 10:32 AM
Modified
Tue 9/17/19 1:27 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated