Folders Disappearing in Outlook

Summary

How to turn Cached Exchange off to troubleshoot missing folders in Outlook

Body

Issue/Question

I somehow made folders disappear

Outlook deleted a folder when re-arranging other folders

Environment

  • Microsoft Outlook

Resolution

  1. Turn Cached Exchange Mode on or off
    Note: Cached Exchange Mode will need to be off to pull all folders from the server.

Details

Details

Article ID: 311
Created
Tue 7/24/18 12:27 PM
Modified
Fri 4/24/20 3:55 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated