Salesforce Single Sign-On Error

Summary

What to do when getting an error message while signing in to Salesforce

Body

Issue/Question

I am getting an error message when I sign in to using single sign-on

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history
for failed logins. 

I refreshed the sandbox and can no longer use single sign-on

Environment

  • Salesforce

Cause

 

Resolution

  1. Please contact the Service Desk for assistance

ITS STAFF ONLY

  1. Salesforce Single Sign On (SSO) Requirement Settings
 

Details

Details

Article ID: 3103
Created
Thu 5/23/19 11:00 AM
Modified
Thu 8/1/19 6:25 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated