Network Connectivity for Equipment is Down

Summary

After a power event such as a blip or loss of power, a previously connected device is showing as offline

Body

Issue/Question

After a power event such as a blip or loss of power, a device previously connected to the network is now offline

After scheduled maintenance, a device previously connected to the network is now offline

Environment

  • Wired Connection
  • Ethernet

Cause

Multiple Causes

Resolution

  1.  Please contact the Service Desk with the following information about the device: 
    1. Internet Protocol (IP) Address
    2. Building location
    3. The last time it was online

ITS STAFF ONLY

  1. Follow Troubleshooting Network Connectivity for Equipment is Down

Details

Details

Article ID: 2957
Created
Tue 5/7/19 2:44 PM
Modified
Tue 12/31/19 11:31 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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