Problems logging into SNAP

Summary

Unable to log into SNAP after the recent SNAP upgrade

Body

Issue/Question

Unable to log into SNAP

Environment

  • Internet Explorer(IE) 9

Cause

The new SNAP portal requires at least IE10 or higher

Resolution

Use IE 10 or higher

Details

Details

Article ID: 295
Created
Mon 7/23/18 11:03 AM
Modified
Tue 9/17/19 12:41 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (3)

Logging into Experience portal & Self Service
How to log into SNAP
SNAP Authentication error
How to resolve SNAP Authentication error message.
SNAP Page Reloads When Logging In
Unable to log into SNAP, The login page just reloads.