Problems logging into SNAP

Summary

Unable to log into SNAP after the recent SNAP upgrade

Body

Issue/Question

Unable to log into SNAP

Environment

  • Internet Explorer(IE) 9

Cause

The new SNAP portal requires at least IE10 or higher

Resolution

Use IE 10 or higher

Details

Details

Article ID: 295
Created
Mon 7/23/18 11:03 AM
Modified
Tue 9/17/19 12:41 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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