Surface Not Functioning

Summary

Process for working with a non-functioning Surface

Body

Issue/Question

Surface Not Functioning

Swelling battery on Surface

Screen distortion on Surface

Surface not holding a charge

Environment

  • Microsoft Surface

Cause

 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Phone number
    3. NI number of computer

ITS STAFF ONLY

  1. Surface Troubleshooting

Details

Details

Article ID: 2829
Created
Wed 4/24/19 1:41 PM
Modified
Wed 6/12/19 8:03 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated