EndNote Stopped Working with Word

Summary

Try to add citations the placeholder is added correctly but once you click in the EndnoteX9 tab to format the citations, it just jumps to the endnote library and nothing is formatted.

Body

Issue/Question

Cite While You Write does not work

I had the latest version of office 365 installed on my laptop and now endnote does not show up in Word and I can not get it to work.

Environment

  • EndNote x8/x9
  • MacOS
  • Microsoft Word
  • Windows

Resolution

macOS

  1. Click on the  menu
  2. Click System Preferences
  3. Click Security & Privacy
  4. Click the Privacy tab
  5. Click Automation
  6. Make sure both Microsoft Word and EndNote X9 are both checked
  7. Close and restart Word and EndNote

Windows

  1. Open C:\Program Files (x86)\EndNote X8\
  2. Right Click ConfigureEndNote.exe
  3. Select Run as admin
  4. Select Cite While You Write add-in for Microsoft Office
  5. Click Next
  6. Click Finish

Details

Details

Article ID: 2810
Created
Tue 4/23/19 7:17 AM
Modified
Wed 9/14/22 12:41 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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