Internal Error Using D2L

Summary

When you receive an Internal Error while using D2L

Body

Issue/Question

Error: Bad Request - Header Field Too Long

Error in D2l when clicking on Dropbox

Error in D2l when clicking on Grades

Error in D2L when updating Profile

Error: Internal Error.  There was an error processing the page you requested

Environment

  • Desire2Learn (D2L)

Resolution

  1. Clear Cache and Cookies 
  2. Test a different Internet Browser
  3. If updating profile make certain there is no Homepage information entered
  4. Please contact the Service Desk with the following information: 
    1. Course name 
    2. What you are doing when the error is received

ITS STAFF ONLY

  1. Follow Troubleshooting D2L Internal Error  

Details

Details

Article ID: 2703
Created
Mon 4/8/19 4:20 PM
Modified
Tue 11/30/21 3:07 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated