Search Results Missing in myUSD

Summary

Instructions on how to resolve issues with content not appearing in the portal's search

Body

Issue/Question

In the portal I usually search for an item that is not showing up

Environment

  • myUSD
  • my.usd.edu
  • portal

Cause

Error in the searching mechanism of the portal

Resolution

  1. Please contact the helpdesk with the following information
    1. Words or phrases being searched
    2. Page used to search
    3. Time of search
    4. Expected results if known
    5. Any other relevant information

ITS STAFF ONLY

  1. Please follow Debugging the Portal's Search 
 

Details

Details

Article ID: 2379
Created
Wed 2/27/19 4:43 PM
Modified
Wed 5/10/23 10:38 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated