Not Receiving External Calls on Voice over Internet Protocol (VoIP) Phones

Summary

What to do when you can not receive external calls

Body

Issue/Question

Not receiving calls from numbers that are not from USD

Can’t receive calls from the outside world

Environment

  • Voice over Internet Protocol (VoIP)
  • Non-USD VoIP numbers

Resolution

  1. Contact the Service Desk with the following information
    1. Which number is not able to receive calls
    2. An example of which non-USD number is trying to call
    3. Date and Time the problem was observed and the non-USD number attempted their call
    4. The exact message that is heard when attempting to dial

Details

Details

Article ID: 2190
Created
Tue 2/5/19 4:37 PM
Modified
Mon 4/12/21 11:44 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated