Verification of Email Delivery or Email Not Received

Summary

What to do when you request delivery receipts but do not receive them

Body

Issue/Question

I sent out an email to multiple people requesting a delivery receipt but did not receive it for certain people and want to know why and if they got the email

I would like delivery verification of a message that was recently sent

Environment

  • Outlook
  • Office365

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. When the email was sent
    2. Subject line of the email
    3. Who the message was sent to

ITS STAFF ONLY

  1. Follow Tracing Email Flow in Office 365
 

Details

Details

Article ID: 2042
Created
Fri 1/18/19 10:28 AM
Modified
Mon 9/20/21 9:27 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated