Unable to Connect via HDMI to Projector or TV

Summary

Requesting assistance with HDMI cable in Smart Classroom

Body

Problem

  • The HDMI laptop cable to the projector doesn't appear to work. I can get it to work with the VGA cable. but with the HDMI cable, it projects a gray screen.
  • Something wrong with the HDMI cable
  • No display showing when connecting the laptop through the HDMI cable

Solution

  1. In XPanel select HDMI Input
    Note: if the room is not equipped with Xpanel, locate the TV remote to power on the TV
  2. Disconnect and reconnect HDMI cable
    Note: If using an adapter, reconnect adapter as well
  3. If the instructions did not address the issue, please contact the Service Desk with below information
    • Name
    • Building
    • Room number

Internal Staff Only

  1. Follow  Troubleshooting the HDMI Cable in Smart Classroom

Products or Services Involved

  • USD Classroom
  • Small group room

 

Details

Details

Article ID: 1944
Created
Fri 1/11/19 2:01 PM
Modified
Mon 11/2/26 11:49 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated