Stylus for the Tecom Monitor does not work Correctly When the Computer is in Extended Desktop Mode

Summary

When in extended desktop mode the orientation for the Tecom stylus is off and will not work correctly.

Body

Issue/Question

The stylus for the Tecom Monitor does not work correctly when the computer is in extended desktop mode

Environment

  • Smart Classrooms
  • Hardware
  • Tecom Monitor

Cause

When in extended desktop mode the orientation is off because the wrong monitor is selected in the Tecom settings

Resolution

  1. Open the PenTablet application from the Windows Task Bar
  2. Click Monitor Setting tab
  3. From the drop-down list choose Monitor 2
  4. Click Apply and OK

Details

Details

Article ID: 1893
Created
Wed 1/9/19 5:14 PM
Modified
Wed 8/21/19 1:06 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated