Touch Panel is Not Working

Summary

Troubleshooting a Crestron unit that will not load properly

Body

Issue/Question

Touch Panel loads to a blank white screen

The touch panel will not turn on

The touch panel hangs

The touch panel loads to a white screen 

Error message CNX Connection Disconnected Please wait one moment while the panel syncs with the system...

System Offline

 

Environment

  • Smart Classrooms
  • Conference Rooms
  • Crestron Touch Panel
  • QSC Touch Panel

Resolution

Details

Details

Article ID: 1859
Created
Tue 1/8/19 2:51 PM
Modified
Tue 4/4/23 3:20 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated