D2L Connect Does Not Work

Summary

Use a browser that still supports the software

Body

Issue/Question

Connect and D2l is not working via Chrome

Environment

  • D2L
  • Chrome
  • Windows OS
  • macOS

Cause

Chrome no longer supports the plug in needed for Connect

Resolution

  1. Use Internet Explorer
  2. Use Firefox ESR
  3. Contact McGraw Hill support

Details

Details

Article ID: 1795
Created
Fri 1/4/19 2:03 PM
Modified
Wed 12/27/23 10:06 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated