Cannot Access Reach

Summary

How to troubleshoot issues accessing the Fourwinds Website

Body

Issue/Question

I am unable to access Reach

Error: 400 Your request resulted in an error.

Error: Error Code: GENERAL_NONSUCCESS

Error: Sign in failed!

Environment

  • Reach

Cause

The account information provided failed to authenticate.  This can be caused by the account being set up incorrectly or the Active Directory Federated Services (ADFS) signing signature being out of date.

Resolution

Details

Details

Article ID: 1754
Created
Wed 1/2/19 11:28 AM
Modified
Wed 11/19/25 9:53 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated