Display Screen on Printer not Working

Summary

How to resolve issues with HP touchscreen printers

Body

Issue/Question

Our new color printer screen display is not working

Reception desk printer screen is frozen and not recognizing touch

Printer touch panel will not wake up

Environment

  • HP Printer
  • Multi-Function Printer

Resolution

  1. Please contact the service desk with the information below.
    • Name
    • Location of printer
    • Brief description of issue

ITS STAFF ONLY

  1. Follow Troubleshooting Touchscreen Printer
 

Details

Details

Article ID: 1661
Created
Wed 12/19/18 9:46 AM
Modified
Mon 3/21/22 11:14 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated