How to make 3-way call on Cisco VOIP 8851

Summary

How to conference in another person to an active phone call

Body

Issue/Question

How do I start a 3-way conference call

Environment

  • Cisco VOIP (voice over internet protocol) 8851

Cause

Need to add a 3rd person to the call

Resolution

  1. During an active call, press the soft key on the phone display screen
  2. Press the Conference soft key
  3. Active call will be placed on hold and a second line will be activated with dial tone
  4. Dial the second person's phone number
  5. Once the second person answers, press the Conference soft key again
  6. All 3 people will now be on a conference call

Details

Details

Article ID: 1620
Created
Fri 12/14/18 10:05 AM
Modified
Wed 7/15/20 1:18 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated