Issues with USD Computer or Laptop Purchased Through USD

Summary

Laptop support for med school students purchased their laptop through laptop program

Body

Issue/Question

My laptop is not working, can you check it

Broken screen

Laptop has display anomalies

My charger was lost or stolen, can I get a replacement

My laptop is not able to connect to the WiFi

The date and time are wrong on our laptop

Environment

  • Med School Student
  • Personal computer
  • USD computer
  • Computer purchased through USD

Resolution

  1. Please contact the Service Desk with the following information
    1. Explain the issue
    2. Computer Serial number
  2. Med students may stop by Lee Med 115 or contact the Service Desk for assistance
    • Loaner computers may be available with department approval if your laptop is being repaired
    • Repairs will be referred to the Service Desk

ITS STAFF ONLY

  1. Follow Troubleshooting Process for Laptop Purchased Through USD

Details

Details

Article ID: 1532
Created
Wed 12/5/18 4:34 PM
Modified
Thu 5/21/26 1:51 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated