Mouse No Longer Working

Summary

What to do if your mouse stops functioning properly

Body

Issue/Question

My mouse is no longer working

Environment

  • USD Computer

Cause

Unknown cause

Resolution

  1. Restart the computer
  2. Reseat the mouse connection
  3. Change batteries on a wireless mouse
  4. Try the mouse in another computer
  5. If you still have problems with the mouse, please contact the Service Desk with the following information:
    1. Location
    2. description of issue
    3. contact information

ITS STAFF ONLY

  1. Follow Troubleshooting USB Mouse That is Working Erratically
 

Details

Details

Article ID: 1528
Created
Wed 12/5/18 1:41 PM
Modified
Tue 9/8/20 4:02 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated