Firefox No Longer Working with Customer Relationship Management System

Summary

Reporting an issue with CRM no longer working in Firefox

Body

Issue/Question

Firefox is no longer working properly with CRM. When I try to click in to a student it keeps loading

CRM not loading 

Error:Popup blocked: sp.usd.edu

Environment

  • Firefox
  • Customer Relationship Management System (CRM)

Cause

  • Firefox application updates to latest version
  • CRM works only on Version 49 or older

Resolution

  1. Please contact the helpdesk with the following information:
    1. Computer Asset Tag Information - NIxxxxx
    2. Location of the device
    3. Times available for troubleshooting

ITS STAFF ONLY

Please see CRM for Nursing Not Loading 

 

Details

Details

Article ID: 1511
Created
Tue 12/4/18 1:42 PM
Modified
Tue 9/24/19 11:12 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated