Re-image iPad for New User

Summary

Requesting an iPad be reimaged

Body

Issue/Question

I have an iPad I need to be reimaged for a new user

What should we do when getting an iPad ready to be used at another site

How do we clear current users data and access

We need an iPad reset for a new user

We need to have an iPad reimaged

Environment

  • iPad
  • iOS

Cause

iPad is locked with a key

iPad needs to be re-assigned to a new user

Resolution

  1. Please contact the Service Desk with the following information
    1. iPad tag number
    2. New and old user names

ITS STAFF ONLY

  1. See article Resetting iPad
 

Details

Details

Article ID: 1409
Created
Tue 11/27/18 9:59 AM
Modified
Fri 1/21/22 11:19 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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