Hard Drive is No Longer Working

Summary

How to get data off of a hard drive that is no longer working

Body

Issue/Question

My hard drive is not working anymore

Can you transfer the data from the hard drive

There is a blinking folder with a question mark on it

Computer will not turn on

Environment

  • Western Digital Hard Drive

Cause

There are many causes for a hard drive to no longer work properly

Resolution

  1. Please contact the Service Desk with the following information
    1. The computer you would like to get the data from
    2. The specific data you would like
    3. The computer or flash drive you would like the files to be put on
    4. Where the computers are located

Details

Details

Article ID: 1393
Created
Mon 11/26/18 12:33 PM
Modified
Tue 5/4/21 12:25 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated