Requesting a User Be Removed from VoIP

Summary

A person needs to be removed from VoiP services such as phone and voicemail

Body

Issue/Question

How can I request that a user be removed from VoIP

We need to remove the user from the phone until a replacement is hired

Environment

  • Voice over Internet Protocol (VoIP)
  • Voicemail

Cause

User is no longer employed by the department that has VoIP

Resolution

  1. Contact the Service Desk with the following information:
    1. User's name
    2. VoIP number to be removed

Note: The number will remain on the phone, but will no longer be associated with the user

ITS STAFF ONLY

  1. Refer to the article Removing user permissions for Voice over Internet Protocol (VoIP) services
 

Details

Details

Article ID: 1373
Created
Wed 11/21/18 3:11 PM
Modified
Mon 12/9/19 1:59 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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Related Services / Offerings

Related Services / Offerings (1)

VoIP Phone System
IP phone systems provide essential voice, video, messaging and conferencing. They also help you cut costs and boost productivity. VoIP (Voice over Internet Protocol) is a service that allows phone calls through an Internet connection, in lieu of using analog phone lines.