Cannot Access Cisco WebEx

Summary

How to fix the SSO Redirection Failed error in WebEx

Body

Issue/Question

I cannot access WebEx

Error: SSO Redirection Failed. No user account found in the system

Environment

  • Cisco WebEx

Cause

Department is not subscribed to USD's Voice over Internet Protocol (VoIP) services offering

Wrong website is being used to attempt sign in

Resolution

  1. Ensure the correct website is being used to sign-in usd.webex.com
  2. Try in a different web browser
  3. Clear Cache & Cookies

Details

Details

Article ID: 1183
Created
Wed 11/7/18 12:29 PM
Modified
Fri 4/24/20 3:39 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated