Contacting Support for 25Live

Summary

How to contact vendor support for 25Live.

Body

Question

How do I contact support for 25Live?

Answer

  1. Support
    1. Level 1 Support - ITS Development Team
    2. Level 2 Support - USD Service Desk
  2. Vendor Support Information
    1. Support Portal URL TBD
    2. Support Email:  support@collegenet.com
    3. Support Hours and Level: 8 - 5 PST
    4. Provider Online Documentation/Knowledge base: https://knowledge25.knowledgeowl.com/ (login required) 

Details

Details

Article ID: 10445
Created
Fri 8/14/26 3:42 PM
Modified
Wed 8/19/26 9:36 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated