Panopto Videos Not Showing Up After Account Merge

Summary

Sign out of Panopto and sign in using USD SSO

Body

Issue/Question

I don't see my Panopto videos after the account merge

Environment

  • Panopto

Cause

Using old identity provider instead of new unified log in

Resolution

  1. Click your initials in the top right corner of Panopto
  2. Click Sign Out
  3. Select USD SSO 
  4. Click Sign In
  5. Complete Sign In with your USD Credentials

Details

Details

Article ID: 10443
Created
Fri 8/14/26 9:05 AM
Modified
Fri 8/14/26 9:46 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated